Earlier this week, my fiancee went online to pay her Citibank credit card. She logged in and was about to make a payment when she realized that the bill was due that day. Thing is, her due date had always been more than a week later in the month. Sure enough, the next statement close date was still weeks off. And yet, this month’s due date was today.
To make a disconcerting situation worse, we realized that because it was already after 5 p.m., even if she paid the bill that minute, she would technically be paying late, since the payment would not post until the next day. (And, speaking from experience, Citi will not only ding you a fee for being one day late (for the first time), but also jack up your interest rate for an entire year).
I told her to call Citi immediately to find out why her payment due date had changed without notice. She did. She never got any answers—or an admission that Citi did anything to change her due date, whether intentionally or unintentionally—just “sorry for the inconvenience.” They moved the date back and assured her there would be no late fee. Thank goodness.
But the question remains: Why did they move the due date? Was it a mistake, or a deceptive trick to give them a chance to charge a higher interest rate? Perhaps we’ll never know, but the experience serves as an important reminder to us—and to you—to always check every bill for errors and to follow up immediately if you find any!
Has Citi moved anybody else’s payment due date? Let me know.